FAQs

Quatra Sports supplies a selection of it's products Direct-To-The public, whilst others are sold on a Wholesale basis only.

The sale conditions can be classified as follows:

• Netting & net Accessories
  
  All netting products are sold Direct-To-The-Public, and most can be purchased via the website.
  Wholesale price enquiries are welcomed for repeat-buyers and/or large volume orders. Please contact us for details, as wholesale pricing is only available on some nets.
  
  

Orders are shipped generally shipped the same or next business day. Please be aware delivery times may be longer during the Christmas and New Year period which is out of our control.

Standard delivery times:

• Sydney / Canberra / Melbourne / Brisbane : 1 to 2 days
• Country NSW / VIC / QLD: 3 days
• North QLD : 4-5 days
• Adelaide : 2 days
• Perth & Tasmania: 5 days

The delivery time can vary, especially in rural or remote areas. So please use the above as a guide only.

Following promotions and peak time (spring/summer), in rare cases dispatch may be 2+ days. If there is to be any extended delay on an order for any reason, you will be contacted via email or phone.

Express post or express courier may be available, however it must be organised manually with one of our staff vie phone or email. Please note that these shipping costs can be significantly higher as although a product may be light, express shipments are calculated on volumetric size.

As a result of increased demand and global shipping disruptions, some popular items are currently marked as “Pre-Order” on our website.

This means you’re purchasing the goods now, but they’ll be shipped once they arrive from our overseas suppliers. Each product includes an Estimated Date of Arrival (ETA) to indicate when we expect to dispatch your order.

Pre-ordering ensures you don’t miss out, as many items have recently sold out before even reaching our warehouse.

Please note that shipping times remain unpredictable, and ETA dates may change. We monitor this daily and update the website as needed.

There’s no obligation to keep your pre-order. If you experience delays, find an alternative product, or simply change your mind, just email us your order number and we’ll issue a full refund immediately.

To help you receive your order as quickly as possible, all pre-orders are shipped via Courier or Express Post once available.

Priority dispatch GUARANTEES your order will be dispatched within 1 business day from ordering. During peak periods, this helps you to "Jump-the-Queue" and ensure your order is dispatched as a priority. Please note that it does NOT mean it is being sent via Express, it will just ensure it is dispatched as a priority. Priority dispatch is $5, and is available as an option during checkout.

Quatra Sports uses a range of carriers, utilising different services for different sizes parcels and different locations. Our staff determine the most appropriate service to suit your order. As a general rule, couriers are used throughout metropolitan areas and for larger orders, Australia Post is used for rural areas, and DHL is used for international orders.

Every order we send has item TRACKING, so you can track the progress of your delivery. If you have a specific courier requirement simply enter it in the special instructions section of the website checkout.

If you are not likely to be home at the time of delivery you have two options:

1. Have the courier driver leave a failed to deliver card. You will then need to contact the freight company and reschedule delivery for a suitable time OR collect it from your local post office (if sent via Australia Post)
2. You can request the driver to “Leave” the parcel in a safe place such as at the front door or through the side gate. You can give your “Authority to Leave” in the special instructions section of the website checkout.

We ship throughout all of Australia. New Zealand & The United States are also available to upon request, please contact us for a quote. All orders are sent from our warehouse in Sydney, NSW.

Our online shopping cart will automatically calculate your freight cost based on your order size and your location.

Importantly, the shopping cart will show you the freight cost BEFORE you have committed to the purchase. Our volume ensures we receive excellent shipping rates from most carriers, and we don’t charge any additional handling or processing fees.

As all goods are shipped from our Australian warehouse, import duties and taxes may be payable on large orders.

New Zealand customs does not collect Duty and GST where the total revenue payable on  any one importation is less than $60. Therefore, generally orders under a value of approximate NZ$350 won't have any payable amount upon arrival.

Example 1: (standard size order)

Goods Ordered: Sports netting: NZ$200       Duty on Netting at 5% : NZ$10       Freight: $50

Total Value $260

15% GST at $260 = $39.

As this amount is less than $60 there is no amount payable and your order will be shipped  to your door or Post Office with nothing else to pay.

As this amount is greater than $60 there is an amount payable to NZ Customs. You will be contacted upon the goods entering the country, and once paid the order will be released to you. There will also be an import entry transaction fee of NZ$38.07 (GST inclusive) payable.

Our online store ensures expedited processing and shipping of your order.

Shop in your own time and then checkout using:

• Our secure online Credit Card facility
• PAYPAL
• Direct bank Transfer
• Credit Card over the phone

Alternatively orders can be placed by:

• Telephone: Call Monday to Friday 8am to 4pm on (02) 97715288  or  +61297715288 (international)
• Email: sales@quatrasports.com.au
• Fax: 02 97722688

Quatra Sports accepts payment via:

• Our secure Credit Card facility
• PAYPAL
• Direct bank Transfer
• Credit Card over the phone
• Cheque / Money order

We will need to await clearance of payment when you select Direct Transfer or Cheque. Direct transfers made via Commonwealth Bank are instant, with other banks payments normally clearing in 1 day.

There is NO minimum order. 

Quatra Sports does not currently offer an installation service, however our many years in the industry have ensured we are the wholesaler netting provider to over 50 Installers across Australia.

As a result of this supply, we have an extensive list of Professional Installers in most areas of Australia and New Zealand.

We must emphasise that these contacts are not employees of Quatra Sports, and a purely a referral from us for a local business in your area. However unlikely, we cannot accept any responsibility for any installation or quotation related issues. Please ensure you clearly clarify your requirements and sale conditions with the listed businesses before proceeding.

Some of the netting installation categories we can help with contacts include:

• Indoor Sports Centres
• Commercial sporting applications:
  
  Outdoor Barrier nets for Soccer / Football / Cricket etc
  Golf driving range netting
  Indoor Golf Cage facillities
  
  
• Residential Sporting nets (cricket cages / fence barrier nets / soccer nets)
• Indoor and Outdoor Playground  / Adventure Nets

Please contact us with your installation requirements and location and we can put you in contact with an appropriate installer in your area.

Quatra Sports does not currently offer an installation service.

If you require a measure and quote for an installation in an area that is not covered by any of our recommended installers, we suggest you discuss your options with a local handyman or builder. Most handymen will have the required tools and skill required to install basic residential netting systems.

Quatra Sports supplies a selection of it's products Direct-To-The public, whilst others are sold on a Wholesale basis only.

The sale conditions can be classified as follows:

Netting & net Accessories

• All netting products are sold Direct-To-The-Public, and most can be purchased via the website.
• Wholesale price enquiries are welcomed for repeat-buyers and/or large volume orders. Please contact us for details, as wholesale pricing is only available on some nets.

If you are interested in becoming a reseller, netting installer or wholesale stockist please contact us below to be provided a wholesale login and password. You can also contact our team at sales@quatrasports.com.au

At Quatra Sports, we're committed to helping you enjoy our products as quickly as possible. That's why we've partnered with Airtasker to offer our customers a seamless and affordable solution to help with the setup of your new Quatra Sports netting. Click here to learn more about our installtion partnership!

Furthermore, our many years in the industry have ensured we are the wholesaler netting provider to over 50 Installers across Australia.

As a result of this supply, we have an extensive list of Professional Installers in most areas of Australia and New Zealand.

Some of the netting installation categories we can help with contacts include:

Please contact us with your installation requirements and location and we can put you in contact with an appropriate installer in your area.

We must note that these contacts are not employees of Quatra Sports, and a purely a referral from us for a local business in your area. However unlikely, we cannot accept any responsibility for any installation or quotation related issues. Please ensure you clearly clarify your requirements and sale conditions with the listed businesses before proceeding.